1. For Russia customers ,please write down your full name . if you are not full name ,you may not receive parcels in your country.
2. Color may vary slightly due to the color setting of each individual monitor.
3. Swedish buyers, the receipt of goods, it may be charged value-added tax, please cooperate with the clearance, or can not receive the goods
4.If you purchase more than two kilograms of parcels, we will send commercial express delivery. You will receive parcels in about 7 days.
5. Our shop has a fan-only price, as long as you collect the shop, any discount products will enjoy an additional 3% discount, each fan will be our VIP, thank you for your attention to our new products.
1.100% Money Back Guarantee for the below situations.(1.items not as described.2.The product is damaged and can not be used)
2. If you have any questions,please feel free to contact us, we will reply to you within 24hours. We will try our best to meet your needs, it will be our biggest pleasure if we have the opportunity to serve you in the near future. We sincerely welcome you to start the long- term business cooperation.
1. Please help to lease us FIVE STARS and goods feedback if you are satisfied with our item and service.
2. If you have any problem about our products or service, please tell us before you leave negative feedback, we will do our best to solve it and provide you the best customer service.
There will be color error because of different screens shown, when you receive items, maybe the color is a little different as the picture shown. We will try our best to offer actual pictures, there can not avoid color error, we would not accept the bad feedbacks because of a little color error. Thanks
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheBlaqChain (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.theblaqchain.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!